Privacy Policy

Latest update: 05th December, 2021

We Respect Your Privacy

This privacy policy sets out how Bongo Xpress uses and protects any information that you give Bongo Xpress when you use this website.

Bongo Xpress is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Bongo Xpress may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30th March, 2021.

What We Collect:

We may collect the following information:

  • Name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.
  • app install, uninstall and other installed apps information

With Whom Do We Share the Personal Information We Collect Through This Site:

We will generally use the information that we collect to provide our services, to monitor and analyze visitor activity on our website, promote and support our services, and develop a knowledge base regarding our website users. As detailed below, certain information that you provide may be available to visitors to the Site, and some information will be shared between Customers and Teams and/or Partners.

  • Internal Record Keeping

We may use the information to improve our products and services.

We may periodically send promotional emails, SMSs and make voice calls about new products, special offers or other information which we think you may find interesting using the email address and mobile number which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice, fax or mail. We may use the information to customize the website according to your interests.

You may specifically opt-out of the above in accordance with Bangladesh Telecommunication Act 2001 or otherwise specified.

  • Transactions involving Third Parties:

We make available to you services, products, applications, or skills provided by third parties for use on or through our portals. For example, you can order parcel delivery services or take trucking services from third parties through our portals (applications), download applications from third-party application providers from Google Play/App Store, and enable third party providers to reach you. You will be also involved with financial business parties (banking) for payment purpose. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.

  • Business Transfers: 

As we continue to develop our business, we might sell or buy other businesses or services. Your personal information may be transferred to another entity (either an affiliated entity or an unrelated third party) in connection with a merger, reorganization, dissolution or similar corporate event. If such a transfer were ever to occur, the acquiring entity’s use of your personal information will still be subject to this Privacy Policy.

  • Government and Legal Disclosures:

We may disclose the personal information we collect through this Site, when we, in good faith, believe disclosure is appropriate to comply with the law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce our Terms and Conditions or other agreements that govern your use of this Site; or to protect the rights, property or safety of our company, our users, or others.

External Sites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You are advised to read the privacy policy of external sites before disclosing any personal information.


A “cookie” is a small data text file that is placed in your browser and allows us to recognize you each time you visit this site (personalization, etc.). Cookies themselves do not contain any personal information, and we do not use cookies to collect personal information. Cookies may also be used by third party content providers such as newsfeeds.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We strive to ensure the security, integrity and privacy of your information and to protect your personal information against unauthorized access or unauthorized alteration, disclosure or destruction. We adopt adequate measures to prevent unauthorized access to your personal information. 

We reserve the right to conduct a security review at any time to verify your identity. You agree to provide us all the information that we request for the security review. If you fail to comply with any security request, we reserve the right to terminate your account with us and prohibit your access to the website. 

We are not liable and cannot be held liable for any breach of security or for any actions of any third parties that receive your personal information. 

The trademarks, logos and service marks displayed on the website (“marks”) are the property of Bongo Xpress or their partners or respective third parties. You are not permitted to use the marks without the prior consent of Bongo Xpress, the partners or the third party that may own the marks.  

Notwithstanding anything contained in this policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your personal information, if such loss, damage or misuse is attributable to a force majeure event (as defined below). A “force majeure event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc. 

Remember The Risks Whenever You Use The Internet

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to us and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition, other Internet sites or services that may be accessible through our site have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions. Please contact those vendors and others directly if you have any questions about their privacy policies.

This Policy Is An Agreement

When you visit this Site, you are accepting the practices described in this Privacy Policy.

Updates To This Privacy Policy 

We may change the data privacy practices and update this privacy policy as and when the need arises, and the same will be made available on the website. But our commitment to protect the privacy of website users will continue to remain. We suggest that you regularly check this privacy policy to apprise yourself of any updates. Your continued use of website or provision of data or information thereafter will imply your unconditional acceptance of such updates to this privacy policy. 

Contact Us

We, Bongo Xpress, abide by all the rules and regulations under National E-commerce Policy 2021.  Please contact us at and let us know if you have any questions or comments about our policies or practices.

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