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Making Return Management Smarter
Streamline returns processing, deepen operational efficiencies and reduce costs from returns with best-in-class reverse supply chain technology. Experience the better way to manage returns.
Smarter Returns, Better Business
Reverse logistics holds incredible, untapped potential for driving customer loyalty, competitive advantage, and business growth. Bongo Xpress provides a comprehensive returns management system that enables companies to streamline return requests, logistics, inventory and processing, connecting every point in the return lifecycle, all through an intuitive and flexible solution. Connect every customer, channel and technology across your ecosystem to empower, enable and equip your business to optimize processes, maximize ROI, gain valuable insight and deliver a world-class customer experience with each and every return.
Unlock Competitive Advantage Through Better Returns
Enhance Customer Experience • Realize ROI • Supercharge Growth
Manage Complex Return Order Flows
Reverse Delivery Allocation
Allocate requests from CRM to Field-executives in real-time and schedule reverse pick-up time commitment.
RTO & RTM Delivery Management
Return-to-origin (RTO) and Return-to-merchant (RTM) support for every shipment in reverse flow, with real time reverse shipment tracking.
On Field Management
On field trip, proof of pickup & delivery collection and invoice creation from drivers mobile application; Mobile POS using Bluetooth based barcode reader and thermal printer.
Advanced Geofencing
World’s most accurate and diverse geo-coding engine with multiple map-data and geofencing for delivery partners and local hubs.
Route Planning & Optimization
Visually compare planned routes against the actual route followed on a map interface and easily identify the bottlenecks.
Advanced Dashboard
Fully configurable and customizable dashboards for individual stakeholders based on access levels to measure and analyze service levels in real-time.
Business Analytics
Insight across your returns management process helps you deliver better results.
Seamless Integrations
Bongo Xpress fully integrates with other supply chain solutions, ERP and ecommerce marketplace.
Returns That Delight
Self-Service Returns Initiation & Real-time Returns Tracking
Reduce support center costs and provide total visibility to customers
Convenient & Flexible Return Methods
Allow customers to choose flexible delivery time and place
Better Communication
Better processing visibility and quality controls with real-time communication
End-to-End Returns Processing That Creates Loyal Customers and Drives the Bottom Line
97%
Improved Brand Equity
25%
Improvement in Customer Satisfaction
40%
Decreased Extra Resource Cost
67%
Increased Order Volume
92%
Easier return process
40%
Increased Route Planning Accuracy
Best Fit Reverse Logistics Solution
Smartest logistics solutions are now just one-click away!
Download our app on your smartphone and share with your community about your experience.
USER APP
PILOT APP
PARTNER APP